AutoAccessorySite.com custom car accessories store
 
 
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Customer Service

Got a question for us? We'd love to hear from you.
We appreciate your business, and strive to make your shopping experience with us as enjoyable as possible. Please use the following information in order to help us serve you better:

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Contact Info
Return Policies (Custom Wheel Returns Below)
Wheel Returns
Shipping Info
Order Tracking

Contact Info for AutoAccessorySite.com

Customer Service Issues:
customerservice@AutoAccessorySite.com

Email for customer service or feel free to pick up the phone and give us a call at 1-866-474-9722. Our AutoAccessorySite.com Customer Service Team is ready to assist you from 8:30 to 6:00 EST Mon - Thur and 8:30 to 5:30 EST on Fridays. We accept no less than 100% customer satisfaction!
AutoAccessorySite.com respects your privacy, we will not sell your personal info or email address to anybody.

AutoAccessorySite.com Custom Wheel Return Policy
  1. All merchandise must have an RGA# (also write on outside of box.)
    MERCHANDISE CANNOT BE RETURNED WITHOUT AN RGA #.
  2. Returns will be refused if sent back without an RGA # or sent freight collect.
  3. Return mechandise that is not defective will be assessed a 20% re-stocking fee.
  4. Absolutely NO CASH REFUNDS.
  5. Freight charges that are pre-paid will be invoiced on return to stock (rts) or refused merchandise.
  6. No credit is issued until the merchandise is inspected by an AutoAccessorySite.com employee.
  7. All shipping damage claims must be made with the carrier. AutoAccessorySite.com is not responsible for shipping damage.
  8. Returns must not exceed 10% of annual sales.
  9. Absolutely no special order or discontinued merchandise can be returned.
  10. No returns on mounted wheels. Please fit check all wheels before mounting.
  11. All merchandise not returned in original box will be charged $4.00.
  12. All accessories not returned with wheels will be charged back.
  13. Merchandise must be returned within 30 DAYS of authorization of return.
  14. All shortages must be reported within 24 HOURS upon receipt.
  15. Open accounts that are 30 DAYS PAST DUE will be put on COD ONLY terms.
  16. A $15.00 PER WHEEL fee will be assessed if all wheel weights and valve stems are not removed before returning merchandise.
  17. No merchandise (NEW) can be returned after 90 DAYS. NO EXCEPTIONS.
Our Chrome wheels have a 1 YEAR WARRANTY from date of purchase
If merchandise is returned, please include a copy of our invoice so proper credit is given.
AutoAccessorySite.com Returns Policy

If you have been shipped a product that is INCORRECT, DAMAGED, OR DEFECTIVE:


STEP 1: Locate the invoice number on your invoice from AutoAccessorySite.com, your invoice will be mailed to you in some cases. This is a seven digit number in the upper right corner of the invoice. For faster expediting of your return, please write this number legibly on the outside of the package you are returning.

STEP 2: Call AutoAccessorySite.com at (866) 474-9722. Let your customer service representative know your invoice number and the nature of your problem.

If your product is defective, you must call and notify a customer service representative of the problem. They will give you a Return Authorization number to denote on the box. A return shipping label will then be sent. You are to have the package ready to be picked up by UPS. Once that package is returned to our warehouse for inspection, a new part will be sent out at our expense.
If your product has been damaged or lost in shipping, you must notify a customer service representative immediately. A freight claim will then be issued with UPS and a replacement part will be shipped out as soon as possible. You must keep the damaged item with the original packaging materials for five (5) business days. If the part has not been picked up by UPS in that time, you are free to do what you want with the damaged item.

If your product was shipped incorrectly, AutoAccessorySite.com will arrange for prepaid return shipping by issuing a UPS call tag or return shipping label. It is your responsibility to ensure that the product is available on the scheduled day of pickup, as AutoAccessorySite.com will only issue one call tag or return shipping label. UPS, in most cases, will make three (3) attempts to pick up the product. When we receive your returned product, AutoAccessorySite.com will promptly ship a correct replacement part to you.

If you have been shipped a product that you are UNSATISFIED with:

(NOTE: This is NOT a product that is damaged, defective, or shipped incorrectly. This is a product that, for whatever reason, you are unsatisfied with. It MUST be in resellable condition. There are no returns of installed or used products. AutoAccessorySite.com will exchange or refund the product, up to 30 days of receiving it, with another product.) If the item was shipped to you directly from the manufacturer, be sure that you are sending the product back to us with our RA number, and not to them. They will refuse the shipment and you will be out on the freight. We will not be aware of the return and will not be able to give you a credit or exchange the part if we are unaware of the return.

STEP 1: Locate the invoice number on your invoice from AutoAccessorySite.com, your invoice will be mailed to you in some cases. This is a seven digit number in the upper right corner of the invoice. This number will serve as your Return Goods Authorization (RGA) Number. Write this number legibly on the outside of the package you are returning.

STEP 2: Call AutoAccessorySite.com at (866) 474-9722. Let us know that you are unsatisfied with your product and will be returning it. If we are not notified of the return, your credit/exchange will only be delayed.

If you wish to receive a refund on your product, advise your customer service representative at this time. PLEASE NOTE: Shipping charges to and from AutoAccessorySite.com are non-refundable in this instance and you will be subject to a 25% restocking fee.

If you wish to exchange the product instead, advise your customer service representative and they will arrange for the shipment of a replacement product. PLEASE NOTE: Shipping charges to and from AutoAccessorySite.com are non-refundable in this instance and you will be responsible for paying any additional charges incurred from selecting a product of greater value.


AutoAccessorySite.com Shipping Info

Shipping Methods

All of our orders ship via UPS. Most of our products on AutoAccessorySite.com are in stock to ensure the fastest possible delivery time. When you place an order with AutoAccessorySite.com you should receive your product in at least 7-10 business days. In the situation we have to drop ship your order please allow 10-14 business days.
Shipping Issues

Damaged Products:
If your product was damaged in shipping we must contact UPS. At that time we can file a damage claim with UPS. If your product has been damaged by UPS email us or call us at 1-866-474-9722 immediately.

Products Lost in Shipping:
If UPS deems a package lost in shipping, AutoAccessorySite.com will ship out a replacement of the same item.

Outside The Continental U.S.

AutoAccessorySite.com ships to the U.S.A ONLY. At this time we do not ship outside the United States.


Order Tracking

Please visit this page for online tracking #'s:
http://www.AutoAccessorySite.com/UPS_tracking.htm
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